HOW LONG DOES MY ORDER TAKE TO PROCESS?
Please allow 4-7 days for order processing. With our small but mighty team, we do our very best to fulfill your orders as quickly as possible. High season processing time may take up to 10 days.
shipping, delivery & pick-up
DO YOU OFFER LOCAL PICK-UP?
Yes! Local pick-up is highly encouraged, especially with our new convenient location. We offer a no-contact pick-up service via our Yellow Heart Crate, located on our property. Pick-up instructions are emailed when your order has been assembled. Don't forget to check your junk folder! Orders are assembled in 1-3 days from order placement.
If you need your order sooner, arrangements can be made via email (firstname.lastname@example.org) to get your order picked up ASAP. This is the fastest method of retrieving your order, as pick-ups are assembled first for your convenience.
DO YOU OFFER LOCAL DELIVERY?
We offer a knock and drop delivery service and a notification is sent when your order has been delivered. With lifted Covid-19 restrictions, the knock and drop method helps the efficiency of our delivery process and limits contact no matter the circumstance. Please note that it is very important to include special instructions about your delivery to specific doors, if you live in an apartment on the property, if there is a letter included in your address as to which door in larger apartments, etc. Please know that someone who is unfamiliar with your home is delivering a package to you without knowledge of your property and with the knock and drop method in place we do not wait for someone to answer the door. It is your responsibility to provide such instructions to ensure you get your order without delay.
We charge a small local delivery fee of $3.00 per order to compensate time and fees to provide this service. For larger launches and restocks, delivery days are Saturday and Sunday. For example, if we hold a large restock on a Tuesday, deliveries will take place that Saturday and Sunday. If time allows we do deliver on weekday evenings between 5-9pm, especially if you place a "one-off" order outside of a large restock date and if orders could not be delivered on Saturday or Sunday.
Please note weather restrictions may cause disruption in delivery days. Snow storms and heavy rain will delay your order delivery and we apologize for the inconvenience this may cause.
HOW ARE ORDERS SHIPPED?
Orders are shipped via Canada Post based on current courier rates. These rates are not set by Yellow Heart Company. Items shipped that arrive damaged, lost or stolen will be resolved between parties associated. If this occurs please email email@example.com within 48 hours of receiving your order with photo proof of damaged item(s) if applicable.
FREE Canadian Standard Shipping is offered on orders over $135 before tax. Bulky or heavy items may not qualify for free standard shipping. Additional fees may apply.
Please note: At this time we are not shipping outside of Canada.
DO YOU ACCEPT RETURNS?
No, we do not accept returns, exchanges, or order cancellations. All items are final sale.
Our products are fragile and can get damaged in transit. We will gladly ship you a new item (free of charge) if this does occur. Please email firstname.lastname@example.org with your order number and photos of the broken item(s).
Candle care is very important for the life of your Yellow Heart candle. If you have followed all steps outlined in your order and still experience issues, please email email@example.com. We guarantee our products 100% and will happily replace any candle that is causing you trouble.
Note: We may edit orders for shipping matters only, when switching from local delivery to pick-up or shipping to pick-up. In these circumstances, shipping fees may be refunded.
HOW DO I CARE FOR MY CANDLE?
Soy candles require a little love to burn properly. Also, different wicks require different care. Please check out our Candle Care section for information about how to care for your candle.
DO YOUR FRAGRANCES CONTAIN PHTHALATES?
No! Our fragrances are free of phthalates and harmful toxins.
DOES YOUR SOY WAX CONTAIN PARABENS?
No! Our soy wax is pure, naturally derived and formulated without parabens, additives or preservatives.
WHAT KIND OF WICKS DO YOU USE?
We pour our candles with a choice of eco cotton wicks or FSC certified mills crackling wood wicks.