Shipping policy

ORDER PROCESSING

Please allow 4-7 days for order processing. With our small but mighty team, we do our very best to fulfill your orders as quickly as possible. High season processing time may take up to 10 days. 

LOCAL PICK-UP

We offer a no-contact pick-up service via our Yellow Heart Crate, located on our property. Pick-up instructions are emailed (don't forget to check your junk) when your order has been assembled. Orders are assembled in 1-4 days from order placement. If you need your order sooner, arrangements can be made via email info@yellowheartco.ca to get your order picked up ASAP. This is the fastest method of retrieving your order, as pickups are assembled first for your convenience. 

LOCAL DELIVERY

We offer a knock and drop delivery service and a notification is sent when your order has been delivered. With lifted Covid-19 restrictions, the knock and drop method helps the efficiency of our delivery process and limits contact no matter the circumstance. Please note that it is very important to include special instructions about your delivery to specific doors, if you live in an apartment on the property, if there is a letter included in your address as to which door in larger apartments, etc. Please know that someone who is unfamiliar with your home is delivering a package to you without knowledge of your property and with the knock and drop method in place we do not wait for someone to answer the door. It is your responsibility to provide such instructions to ensure you get your order without delay.  

A charge a small local delivery fee of $3.00 per order to compensate time and fees to provide this service. For larger launches and restocks, delivery days are Saturday and Sunday. For example, if we hold a large restock on a Tuesday, deliveries will take place that Saturday & Sunday. If time allows we do deliver on weekday evenings between 5-9pm, especially if you place a "one-off" order outside of a large restock date and if orders could not be delivered on Saturday or Sunday.

Please note weather restrictions may cause disruption in delivery days. Snow storms and heavy rain will delay your order delivery and we apologize for the inconvenience this may cause. 

SHIPPING

Orders are shipped via Canadapost based on current courier rates. These rates are not set by Yellow Heart Company. Items shipped that arrive damaged, lost or stolen will be resolved between parties associated. If this occurs please email info@yellowheartco.ca within 48 hours of receiving your order with photo proof of damaged item(s) if applicable. 

FREE Canadian Standard Shipping is offered for orders over $135 before tax. 

Please note: At this time we are not shipping outside of Canada.